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Title
Text copied to clipboard!Field Service Representative
Description
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We are looking for a dedicated and experienced Field Service Representative to join our team. The ideal candidate will be responsible for providing on-site technical support, maintenance, and customer service for our products and services. This role requires a high level of technical expertise, excellent communication skills, and the ability to work independently in various environments. The Field Service Representative will be the face of our company, ensuring that our customers receive the highest level of service and support. You will be responsible for diagnosing and resolving technical issues, performing routine maintenance, and providing training and support to customers. This position requires frequent travel to customer sites, and the ability to work flexible hours, including weekends and holidays. The successful candidate will have a strong background in technical support, excellent problem-solving skills, and the ability to build and maintain strong customer relationships. You will be expected to stay up-to-date with the latest industry trends and technologies, and continuously improve your technical skills. This is a challenging and rewarding role that offers the opportunity to work with cutting-edge technology and make a significant impact on our customers' success.
Responsibilities
Text copied to clipboard!- Provide on-site technical support and maintenance for products and services.
- Diagnose and resolve technical issues in a timely manner.
- Perform routine maintenance and inspections.
- Provide training and support to customers.
- Build and maintain strong customer relationships.
- Document service activities and maintain accurate records.
- Collaborate with other team members to resolve complex issues.
- Stay up-to-date with the latest industry trends and technologies.
- Ensure compliance with company policies and procedures.
- Manage and prioritize multiple service requests.
- Communicate effectively with customers and internal teams.
- Provide feedback to improve products and services.
- Maintain a high level of customer satisfaction.
- Travel frequently to customer sites.
- Work flexible hours, including weekends and holidays.
Requirements
Text copied to clipboard!- Bachelor's degree in a related field or equivalent experience.
- 3+ years of experience in technical support or field service.
- Strong technical skills and knowledge of relevant technologies.
- Excellent problem-solving and troubleshooting abilities.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple tasks.
- Willingness to travel frequently and work flexible hours.
- Valid driver's license and reliable transportation.
- Ability to lift and carry heavy equipment.
- Strong attention to detail and organizational skills.
- Ability to work in various environments, including outdoor and industrial settings.
- Proficiency with relevant software and tools.
- Ability to read and interpret technical manuals and schematics.
- Strong customer service orientation.
- Ability to work under pressure and meet deadlines.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with on-site technical support?
- How do you handle difficult or dissatisfied customers?
- What steps do you take to diagnose and resolve technical issues?
- How do you prioritize multiple service requests?
- Can you provide an example of a time when you went above and beyond for a customer?
- How do you stay up-to-date with the latest industry trends and technologies?
- What is your approach to providing training and support to customers?
- How do you ensure compliance with company policies and procedures?
- Can you describe a challenging technical issue you resolved?
- How do you manage your time and travel schedule effectively?